Fairplex has called the cities of La Verne and Pomona its home since 1922. We enjoy engaging with our
community through our year round events as well as special gatherings such as Spring and Fall in
the Farm, our neighborhood Halloween Party, and our Holiday Cookie Party. Constant communication
is important to us as we try to mitigate any possible disturbances that may arise from events
taking place on our grounds.
In order to provide quick response to urgent issues we have created the Neighborhood Response System
(NRS) to help streamline any concerns that may arise. For more information on the Neighborhood
Response System, please see NRS section.
For questions regarding the recent zoning changes that have been discussed with the City of Pomona,
please view our Zoning Changes section.
Please see below for recent communication that has been sent to our closest 450 neighbors.
Fairplex in the news
Visit our newsroom page for information about Fairplex in the news.
Neighborhood Response System (NRS)
Number of NRS Calls this Year:
Noise: 0Traffic: 0Other: 0
We are excited to introduce a system we have developed just for you, our neighbors. Over
the years we have had various numbers to receive calls or concerns that you may have about
events or various issues on our campus (i.e. suspicious activity, water main leak, lighting
issues, noise, etc.). Some of you have used the Gate 1 phone number, some call the
“neighborhood line”, some have a personal staff connection, etc. Our goal is to
streamline this process and get you direct access to those who can response to your needs
quickly. In addition, we will be tracking concerns in order to anticipate issues and be more
proactive in avoiding them in the future.
How it Works
Neighbors are encouraged to call, text or email issues you have 24/7. All of these
actions will be directed to the NRS (Neighborhood Response System) phone and the NRS team member
Each week an on call NRS team member will carry the phone to ensure there is always a person who can
receive and respond to the issues. By having a designated team member carry the phone, it will
reduce the number of people who are involved in the solution and allow for a quicker response.
NRS team members are from various departments but are well connected to the resources on campus
to implement changes or address needs.
What You Can Expect
While our intent is to answer each call as they are received, there may be times when
the NRS team member cannot answer immediately. If you leave a message or text, you will receive
a call back within 24 hours. If for some reason you do not receive a call back within 24 hours,
please call Gate 1 at (909) 865-4600. Emails will be responded to within 2 hours unless they are
received between the hours of 10 p.m. and 7 a.m. In such cases the response will be by 8 a.m.
Once you are in touch with a NRS team member, our team will obtain your contact information (so we
can follow up with you), the details of your concern, and let you know what can or cannot be
done. While we go to great lengths to mitigate any negative impact to our neighbors, there may
be times when changes are not able to be made or not able to be fixed immediately. For example,
traffic during peak times of the fair, while regulated with PD, may or may not present temporary
challenges that are unavoidable.
After the issue has been addressed, out team will follow-up with you to inform you of the outcome of
your concern and if there is any further action.
Monthly reviews of all calls and emails received will be conducted to identify area we can be more
proactive and further mitigate any future issues where possible. Lastly, all concerns will be
shared with our CEO weekly and we will regularly update the City of Pomona.
Please note that this number is only for issues and concern of immediate need. If you have a question
about upcoming events such where to park, cost of admission, concert dates, etc., please use the
general information number, (909) 623-3111, or visit our website www.fairplex.com.
On July 29, 2019 the Pomona City Council voted to pass an agreement between Fairplex and
the City of Pomona that will guide Fairplex development over the next few years.
There are three main components to the Agreement that was passed:
- Joint Plan – It establishes a three-year joint planning process in
which the City, County and Fairplex, with input from the community, will develop a
Specific Plan for the campus. The Specific Plan will determine the appropriate
long-range uses for the campus and recommend strategies to reduce impacts of Fairplex
activities. The Specific Plan will replace the existing zoning and include environmental
and traffic studies.
- Mitigation Fund – Through the Agreement, Fairplex
expects to generate $1.5 million in new City revenue from Fairplex events to fund public
safety measures and initiatives to specifically respond to concerns from the residents
in neighborhoods surrounding Fairplex. These funds are not going to Fairplex. The use of
the funds will be advised by a committee of residents most impacted by Fairplex events,
as appointed by the Mayor and City Council, and a representative from Fairplex and LA
County. The Pomona City Council will have final authority over how and in what fashion
funds are administered.
- Events at Fairplex – The Agreement will allow Fairplex
to host six music events over the next three years with attendees capped at 10,000,
20,000 and 40,000 per the terms of the Agreement. These events will generate revenue to
pay for the Specific Plan and the Mitigation Fund. No raves or cannabis events will be
allowed on Fairplex during the term of the agreement.
This Agreement resets the relationship between Pomona and Fairplex, so that we can come together to
create a stronger and more economically vibrant community. Most importantly, this Agreement will
be instrumental in developing a combined vision for the future of Fairplex as an economic engine
for all of Pomona, a place that celebrates the best of our community, and a stronger community
Next, Fairplex and our community partners can start crafting a long-term land-use plan that benefits
all elements of our community. This sets Fairplex and Pomona on the right course, and is as
significant as when the Pomona City Council of 1922 decided to hold the first Fair.
Neighborhood Zoning Changes